LEGAL · REFUNDS

REFUND POLICY

Last updated: 2026-08-23

We want members to feel safe subscribing. This policy explains when you can get your money back, and how EU/UK consumer law applies to a digital membership.

1. CANCELLATION & NON-RENEWAL

You can cancel your Access Pass at any time from your membership settings or by emailing contact@loadingbar.club. Cancellation stops the next monthly charge. Your pass stays active until the end of the period you already paid for — there is no partial refund for unused days within that period.

2. REFUNDS WE OFFER

• Duplicate or failed double charge — full refund of the extra amount.
• Technical failure — if a paid feature is broken on our side and we cannot fix it within a reasonable time, we refund the affected period.
• First-purchase goodwill — if you are genuinely unhappy within 7 days of your first subscription and have not heavily used member features, contact us and we'll review a refund.

3. EU / UK 14-DAY RIGHT OF WITHDRAWAL

Under the EU Consumer Rights Directive and UK CCR 2013, you normally have 14 days to withdraw from a distance contract without giving a reason. However, our Access Pass is a digital service that begins immediately upon activation. Under Article 16(m) (EU) / Regulation 28(1)(a) (UK), the right of withdrawal is lost once you explicitly consent to immediate performance and acknowledge that you thereby forfeit the withdrawal right.

By activating your Access Pass you confirm: (a) you want access immediately, and (b) you understand that your 14-day withdrawal right ends at the moment access begins. This is why we also offer the goodwill review in Section 2 — we don't want anyone stuck.

4. HOW TO REQUEST

Email contact@loadingbar.club with the address tied to your Access Pass and what happened. We process refund requests within 14 days and return funds via the original Waffo payment method.

5. CHARGEBACKS

Before opening a chargeback with your bank, please contact us. Most issues are resolved faster directly, and an open chargeback may suspend your access during review.

6. CONTACT

Questions about refunds: contact@loadingbar.club. EU/UK residents may also contact their local consumer-protection body.