CONTACT · THE DESK
REACH THE BAR
Questions about membership, billing, or the grid? The fastest way to reach us is email. We read every message — no bots on the other end.
For billing and subscription issues (Waffo), include the email tied to your Access Pass so we can locate your account fast.
RESPONSE TIME
We aim to reply within 2 business days. Requests tied to refunds or EU consumer rights are prioritized and handled first.
BEFORE YOU WRITE
Membership terms, pricing, and refund policy are published in full:
- Pricing — $1.99/month, single tier
- Refund Policy — incl. EU 14-day right
- Terms of Service
- Privacy Policy